60% Of Workers Call For Better Staff Training

The requirement for better, more engaging and interesting sales training in Cheshire and other developmental opportunities for staff has been called for, after a survey found the majority of workers are not interested in workplace learning.

City & Guilds Group asked 6,500 staff about learning and development (L&D) practices, and found that 59 per cent of respondents found themselves “bored and disinterested” in training workshops.

Despite a huge number of workers having undergone L&D training in the last year, only 16 per cent said these had been effective.

John Yates, group director of corporate learning at City & Guilds Group, was reported by People Management as saying: “Employers need to deliver training in a way that makes it easier for employees to learn on their own terms, fitting around their schedules by harnessing technologies that enable a ‘Netflix-style’ experience of L&D.”

According to the report, staff desired an improvement in the quality of content, as well as wanting it more engaging and personalised to their needs.

In fact, 68 per cent said they would develop skills at a faster rate if they were allowed more direct control over the pace of their training, and 71 per cent would rather choose when and where they take part in L&D opportunities.

Research at the Institute for Employment Studies Ed Griffin also told the news provider that line managers do not prepare workers for staff training or conduct any follow-ups.

As they are not testing how employees are using their newly-acquired skills, the “expectations staff have of the benefits of training are often not met”.